Refund Policy

Last Updated: January 2026

Enterprise Agreements

Due to the complex, custom integration required to establish a functional digital twin and data ingestion pipeline, TWINOPO operates on structured enterprise contracts rather than standard SaaS subscriptions.

Refunds, cancellation terms, and SLA penalties are governed strictly by the Master Service Agreement (MSA) signed during the onboarding phase. We do not offer standard pro-rated refunds for early termination outside of the bounds defined in your specific contract.